_edited.jpg

04 Work Journey

Alex Cenem

2020 - 2021

INTEGRATED BODY DYNAMICS

Clinic Receptionist 

Helping administrative work for a local clinic reception during the COVID-19 pandemic.

2012-Present

FREELANCING - VOLUNTEERING

Learning, Development & Training Specialist & Consultant  Developmental Psychologist

I contribute to the development of projects and strategies supporting all training and development programmes within organisations and via private consultation. I am committed to following all HR procedures and legal regulations, including advocate for diversity, inclusion and belonging (DIBs) and supporting all administrative roles/departments.

I offer guidance for personal, professional and social empowerment and the improvement of skills (functional, hard and soft skills); including, emotional intelligence mindfulness, life & business management, career progression and lifespan development training and workshop programmes (UK and Brazil). 

2010-2012

BCOM
British College of Osteopathic Medicine

Clinic Manager

Managing the day-to-day operational running of the osteopathic college teaching clinic. Reported directly to the board of directors and the college Principal.

 

Duties included designing and following up business development plans, budget (£50K), marketing strategies, action plans, and team PDPs (personal development programmes). Planning rotas for receptionists (6), tutors (15) and students (80). Managing patients’ private medical records/notes (over 2K per month) and students requests and complaints. Generated weekly, monthly, and yearly students reports and clinic financial statistics/reports and directly presenting and defending results to my superiors

.

MAIN ACHIEVEMENTS include,

•    Restructured and updated all clinics’ databases and medical archives within three months (over 70k files). Resulting in accuracy and no loss of medical records.
•    Redeveloped and updated over five years of clinic wrong statistics and reports.
•    Introduced the PCT programme; association with NHS services and the BCOM clinic.
•    Reduced 35% expenses within the six first moth of managing clinic.
•    Restructured clinic team, resulting in service improvement and reducing complaints (from patients and students) to zero during the last 12 months in the clinic.
•    Updated the clinic 10-year-old computer operational programme (Clinic Sage System programme format 2000). Organised all database and team training in new applications.

2008

CARPHONE WAREHOUSE

Store Manager trainee

2006-2008

CRISIS UK - Skylight Cafe 

Project Development Manager

Responsible for the employability-enterprise training programme-project for young adult homeless and ex-offenders and the business development of the Skylight Café (opened to the public and base for Crisis Skylight training programme in East London). Reported directly to the Client Director and CEO.

Duties included the production of business plans, budgets, business and project strategies, managing the financial and operational running of the café, health & safety procedures, liaisons with food suppliers and business contractors, food menus, staff development, organisation of external and internal catering events, including music, receptions and parties’ events at Crisis UK organisation for sponsors and investors. Directly responsible for £200k budget funds and the café business revenue of £170K, managing four business coordinators and an average of 20 trainees per month.

MAIN ACHIEVEMENTS include,
• Increased over 60% of business sales in the first six months of managing the café.
• Budget costs were reduced by 57% within year one of managing the café.
• Achieved for the first time since the project started (2004) budget targets.
• Introduced training structure leading to City & Guild level 3 Catering & Hospitality accreditation programme, Functional skills entry Levels 1,2,3 and levels 1 & 2, the NCFE levels 1,2 and 3.
• Increased trainees’ retention and participation numbers from 3 (2006) to 25 (2007) and achieved a 50% trainees success rate. Placing seven trainees into employment and five into education (university studies).
• Participated in marketing campaigns and broadcast interviews including BBC 1 radio broadcast (2007), BBC 2 TV (2008 / special guest at the Ready Steady Cook show, ITV (2008 / Jeremy Kyle Special Episode- choose the best development projects for homeless in London).

2009-2010

CRUSSH-Fit food & Juice Bars

Store Learning & Development Manager - Auditor

Manage and deliver Company training and development activities following organisational requirements. Contribute to the strategic direction and development of training within the company. Coaching and assisting managers professional development. Reported directly to CEO.

Duties included teaching senior staff to create and develop store business plans and present reports to monthly director’s meetings. Worked directly with the five top stores (over 35 staff members, including ten store managers). Also performed weekly store audits to all 26 company stores in London and delivered Coffee training. Presented all audit reports in monthly and annual meetings to area managers and the operational director.

2005-2006

CAPITAL GROUP
Recruitment Excellence

Business  & Development Manager 

Setting up the catering recruitment division department for the company. Reporting to the Managing Director.

Duties included £100k budget management, creating the whole department structure from ground zero, including all marketing material, Job advertisements, clients and candidates’ database, candidates’ recruitment, management of HR practices, payroll of candidates, sales visits, and accounts management. Assigned one assistant.

MAIN ACHIEVEMENTS include,
• The catering department started trading after six months of the project first meeting with 15 active clients.
• £50K revenue in the first ten months of initiating the project, with 27% profit, ahead of the initial business plan’s one-year deadline.
• Interviewed over 200 people and created a 5000-database list of possible catering employees candidates

1993-2005

PIRLIMPIMPIM
Children's workshops

Executive Managing Director

Voluntary and freelance work creating, designing, organising, and running children’s workshops for private events/parties. Tailored-made programmes within developmental structures and psychological guidelines for children-adolescents aged between 4 and 16 years old.

MAIN ACHIEVEMENTS include,
• Production of the theatrical play “Dream” written by Alex Cenem, presented at the Barbican Centre Library, Great Osmond Hospital for Children, over 27 schools around London, and the Wakefield Tricycle Company Theatre (reviewed at the TimeOut magazine 1993, pg. 122).
• Gained monthly contract with Bramley’s Big Adventure children’s Centre – Latimer Rd, (1994/1995).
• Gained Contract with Kensington Sports Centre (1995).

2001

CABLE & WIRELESS plc 

Customer Service Representative 

Part of the nationwide callcenter to resolve clients' complaints - Brighton - UK 

2000-2001

GOOD BEAN COFFEE

Store & Training Manager

Responsable for the running of the main store in Brighton - UK 

2001-2003

UNION COFFEE ROASTERS

Training & Development Customer Services Manager 

Setting up the training and customer support services department for the company. Reporting to the CEO- Executive Managing Directors.

Duties included offering nationwide barista training, coffee equipment maintenance and business advice consultancy and support to the company’s clients.

MAIN ACHIEVEMENTS include,
• Received professional training and tutoring from two of the top best coffee roaster in the world (Steven Macatonia and Jeremy Torz).
• Trained over 70 managers and 500 baristas nationwide.
• Guest Judge of the 2003 UK International Barista championship.
• Personally trained staff members of Fortnum & Mason, House of Fraser stores, Jaimie Oliver’s Fifteen restaurants and Searcy’s restaurants, including at the Gherkin tower.
• Presented coffee seminar live broadcast for BBC channel at BBC Good Food Show and participated in 
restaurant shows and in the Houses of Parliament events.

1998-2000

STARBUCKS UK

Training & Business Development Store Manager

Supporting-managing the opening of the first six Starbucks in Europe, responsible for the training and the conversions of the Seattle Coffee Company stores into Starbucks. Managed the two top stores in the company, responsible for £1.4M revenue, 25 staff at Kings Road – first London store and Villiers Street £1.5M, 20 staff. Reported to the area manager and the training director.

Duties included supervising refurbishment of stores, providing business and operational support to new Starbucks venues and old Seattle store’s. Delivering training sessions and inductions, business strategy, action planning, and HR practices, including recruitment, personal development planning, and performance appraisal and disciplinary actions. The operational business includes retail and coffee sales, banking procedures, staff rota’s, staff meetings and motivation schemes, ordering and suppliers liaisons, and training assessments needs.

MAIN ACHIEVEMENTS include,
• Awarded first international Starbucks STAR (Strategic Training & Advancement of Retail) manager.
• Trained over 1000 baristas and 100 managers during my time in the company.
• Developed over ten baristas to management positions within 18 months.
• Increased business of Villiers Street store, initially ranking number 18 in company sales but step up to number one within the first three months of managing the store.
• Organised the TV and Radio Broadcast interview in Villiers Street Store with the former prime minister Tony Blair and Chancellor Gordon Brown (publicised on the first page of all major UK newspapers, TV and radios report programmes).
• Awarded two consecutive years staff of the year and five times manager of the month.
• Organised several regional recruitment Fairs throughout London, including initiating an employment scheme with the Jobcentres in different London areas.
• Participated and supported Human Resources and the training department in establishing procedures throughout the company.

1998

BOLEN -Security Services

Building Security Officer

Responsible for opening, closing and morning reception of a business building in Oxford Street.

1996-1997

MASSARELLA CATERING GROUP

Head of Catering at Regents Street

Hamleys Toy Store

Responsible for the running of the restaurant and events at Hamleys retail store in London. Hamleys is known as the finest toy store in the world and a British multinational retail company. The store offered a 120-seat restaurant on its basement floor, with over 1000 clients visiting the restaurant daily in 1997. The restaurant also provided catering functions to private organisations during its closing hours.

Duties included budgeting control, liaisons with Hamleys store director (client) and food suppliers and contractors. Recruitment, staff management (15, including two kitchen managers) and preparation of staff rotas, food menus and running the restaurant’s operations.

MAIN ACHIEVEMENTS include,

• Catered for over 100 people for the blockbuster movie Eyes Wide Shut, directed by Stanley Kubrick and starring Tom Cruise and Nicole Kidman. The event happened for 15 days during the nights while I also managed the restaurant’s daily operations.

1990-1996

DIGBY TROUT RESTAURANTS

Restaurant, Catering and Event Manager 

Managing several catering sites, including the Barbican Centre, where I was directly responsible for running the main restaurant of the Centre, the Waterside restaurant. I was also accountable for the health and safety of all catering facilities in the Centre. I also managed the Orangery at Kensington Palace and many events, including The Kensington Palace (the royal residence), The English National Opera House (ENO), The Natural History Museum, The Science Museum, The British Museum, The Imperial War Museum and The Nottingham Castle.

MAIN ACHIEVEMENTS include,

• Managed private functions, including with the Royal members, Princess Anne, Princess Diana, The Duchess of Kent, and Her Majesty the Queen. international celebrities, including Dame Jackie Collins, Sir Mick Jagger, and Ivana Trump, among many others, and multinational corporations (IBM, Saatchi-Saatchi)
• Managed over 100 staff members and 300 guests in some of the events.
• Coordinated all aspects of investor in people initiative at the Barbican Centre restaurants.

1987-1990

AMERICAN EXPRESS BRAZIL

Assistant Manager Corporate Communication & Marketing

Main achievements included; supervised nationwide promotional events to over 1500 merchants. Created and presented several presentations to directors and International CEOs, including the Amex-Brazil presidency.

1985-1987

CREDICARD VISA &
DINNERS CLUB

International customer liaison officer

Main achievements include; designed the first statics report for the telephone customer service’s department, trained and supervised 15 new staff for new branch in Brasilia / Brazil's capital.

1980-1982

BOOK ASSESSORIA CONTABIL

Office Boy

Working for my father's accountancy business, helping with all office needs, including delivering documents to clients and governmental departments.

1982-1985

BANCO BRADESCO

Human Resource Officer Administrator for the Bank Security department

Responsible for the payroll of over 300 security staff members.